Privacy Policy

At Massimo Dutti Shop (massimoduttishop.com), we believe that sophistication extends beyond our curated collections of timeless apparel and accessories to encompass every aspect of your experience with us. This includes our unwavering commitment to protecting your privacy and personal data with the same level of care, precision, and integrity that defines our brand.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. It is designed to provide clarity and transparency, in alignment with global data protection standards, including the GDPR and CCPA. By using our services, you consent to the practices described herein.

1. Data We Collect

To provide you with a seamless and personalized shopping experience, we collect information that you provide directly and data collected automatically:

• Personal Identifiers: Name, email address, shipping and billing address, phone number.
• Commercial Information: Records of products purchased, viewed, or added to your cart, such as our coats, dresses, boots, bags, belts, and other accessories.
• Payment Information: Transaction details when you use Visa, MasterCard, JCB, or PayPal. Please note, full credit card numbers are processed securely by our certified payment gateways and are not stored on our servers.
• Technical & Device Data: IP address, browser type, operating system, referring URLs, and information about your interactions with our website (pages visited, time spent).
• Communications: Copies of your correspondence with our customer service team at [email protected].

2. How We Use Your Data

Your data is utilized with the precision and purpose befitting our clientele of discerning professionals and style enthusiasts:

• To process and fulfill your orders for our refined products, manage payments, and arrange worldwide delivery.
• To communicate with you regarding your order status, service updates, and responses to your inquiries.
• To enhance the functionality and security of our website, ensuring a reliable and sophisticated browsing experience.
• To send curated communications about new collections, style inspirations, and exclusive offers, should you opt-in to receive them. You may unsubscribe at any time.
• To prevent fraud and protect the security of our website and transactions, in line with our commitment to impeccable care.

3. Data Sharing and Disclosure

We treat your personal information with the utmost confidentiality. We do not sell your data. Disclosure occurs only in the following refined contexts:

• Service Providers: With trusted partners who perform essential functions on our behalf, such as payment processing (e.g., PayPal, card networks), order fulfillment, shipping carriers, and IT services. These partners are contractually bound to use your data solely for the services they provide.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Massimo Dutti Shop, our customers, or others.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.

4. Data Storage and Security

Your trust is paramount. We implement robust, industry-standard measures to protect your data:

• Your personal and financial data is protected using encryption protocols (such as SSL/TLS) during transmission.
• We store data on secure servers and employ technical and organizational measures designed to prevent unauthorized access, alteration, or destruction.
• While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. We encourage you to use strong passwords and protect your login information.
• We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Your Rights and Choices

As a valued client, you have specific rights regarding your personal data, which we respect and facilitate:

• Access & Portability: You may request access to the personal data we hold about you.
• Correction & Deletion: You may request that we correct inaccuracies or, in certain circumstances, delete your personal data.
• Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe link in any email or contacting us directly.
• Restrict Processing & Object: You may have the right to restrict or object to certain processing of your data.
• To exercise these rights, please contact us at [email protected]. We will respond to your request in a timely manner, consistent with applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These tools help us understand preferences for items like our ankle boots, ballerinas, or coats, making your journey with us more cohesive.

• Essential Cookies: Necessary for the website to function, such as managing your shopping cart.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our site, helping us improve its structure.
• Functionality & Targeting Cookies: Used to recognize you when you return and to tailor content to your interests.
• You can control cookie settings through your browser preferences. Note that disabling some cookies may affect the functionality of our website.

7. International Transfers

We serve a global audience (with limited exceptions). Your information may be transferred to and processed in countries other than your own, including the United States where our operational base is located. We ensure such transfers comply with applicable data protection laws and that your data remains protected under this Privacy Policy.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.